Processing time Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays begin processing the next business day.
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Shipping timelines (from date of dispatch)

Domestic Standard: Minimum 3 business days, Maximum 7 business days.

Domestic Expedited: Minimum 1 business day, Maximum 3 business days.

Domestic Express (same-city / courier): Minimum same day, Maximum 1 business day.

International Standard: Minimum 10 business days, Maximum 25 business days.

International Expedited: Minimum 5 business days, Maximum 12 business days.

Important notes

The timelines above are measured from the date the order is dispatched (after processing).

Shipping estimates do not include customs clearance delays, force majeure, strikes, public holidays, or incorrect address entries. These events may extend delivery beyond the maximum timeline.

Once dispatched, tracking information will be emailed to you. Please use the tracking link or contact support if updates don’t appear within 48 hours.

If a package is returned due to an incorrect address or refusal, customer is responsible for return shipping and any re-shipping fees.

Refunds / Replacements for late delivery If an order is not delivered within the maximum timeline (excluding delays caused by customs, acts of God, or customer-provided errors), please contact support. We will investigate and may offer a refund, replacement, or store credit depending on the outcome.